Due to the nature of telecom products and digital services, refund eligibility depends on the type of product purchased and the delivery status of the service.
Customers are encouraged to review product details carefully before completing a purchase.
Refunds for physical SIM cards may be considered only under the following conditions:
Once a SIM card has been activated or used, the purchase becomes non-refundable.
Return shipping costs may be the responsibility of the customer unless the product was defective.
eSIM profiles are digital products and are delivered instantly after purchase.
Because of the digital nature of eSIM services, refunds are generally not available once the eSIM QR code or activation instructions have been delivered.
Refunds may only be considered in cases where:
Refunds for virtual or private numbers may be considered only if:
Once the number becomes active or receives usage activity, the service is considered delivered and no refund will be provided.
Some telecom numbers require periodic recharge to remain active.
Customers are responsible for completing the required recharge according to telecom operator policies.
Failure to recharge within the required period may result in number suspension or closure.
Such closures are controlled by telecom operators and do not qualify for refunds.
If a number becomes inactive or closed due to:
the purchase is considered completed and no refund will be issued.
If a refund request is approved, the refund will be processed through the original payment method used during purchase.
Refund processing times may vary depending on the payment provider and may take 5–10 business days.
Refunds will not be provided in the following cases:
Customers who wish to request a refund must contact the support team and provide: