Due to the nature of telecom and digital connectivity services, refund eligibility depends on the type of Travel Number product purchased and its delivery or activation status.
Customers are strongly advised to review all product details, compatibility, and service conditions before completing a purchase.
Refunds for physical Travel SIM cards may be considered only if:
Once a SIM card is activated or used, it becomes non-refundable.
Return shipping costs may be borne by the customer unless the product is defective or incorrect.
Travel eSIMs are digital products delivered instantly.
Refunds are generally NOT applicable once:
Refunds may only be considered if:
Refunds for Travel Numbers may be considered only if:
Once the number is active or used, the service is considered delivered and non-refundable.
Travel Numbers and SIM services require active recharge to remain functional.
Such cases are controlled by telecom providers and do NOT qualify for refunds.
No refund will be issued if a number is deactivated due to:
Once a number is closed or reallocated, recovery is not guaranteed.
If a refund is approved:
Refunds will NOT be provided in cases such as:
To request a refund, customers must contact support and provide:
Our team will review the request and respond accordingly.